Sometimes it can feel like service providers must make more money through early-termination fees than by providing service.
The Bottom Line has received complaints about the substantial costs of terminating a contract with DirecTV, U-Verse, the local cable companies and cellphone service providers. Nicole Crawford discovered another early-termination sinkhole when she sold her Rocky Hill home in September and tried to transfer her ADT home-security service to the new owner.
Crawford, an ADT customer since February, was stunned when told that ADT was not, in fact, the service provider even though she called ADT to install the alarm system and the three-year contract listed ADT as the service provider. The service provider was actually the installer, Safestreets USA, which was now demanding payment for the remainder of the contract, $799.98.
Crawford reached for the emergency-alarm button. How could this happen?