Forgive Helen Williams of West Hartford if she didn’t know exactly where she was in August when a dermatologist removed two skin lesions in a routine procedure.
She thought she was in a doctor’s office in Farmington, a practice affiliated with the University of Connecticut Health Center but not at the hospital and not on its sprawling campus. The bill she received, less than $100 after insurance coverage, seemed to confirm that. But then a second bill arrived — from the hospital, with seemingly duplicative charges.
“I’ve been so angry about this,” she said when contacting The Bottom Line later that month, “that it’s affected my concentration.”
Here’s what upset her: