Today’s secret word is “Xfinity.” That was supposed to be the password for a Bloomfield resident’s Comcast wireless service until he found out otherwise after his computer crashed in January and he couldn’t rejoin the home network.
Marc, a lawyer who asked that The Bottom Line not use his last name, called Comcast when he couldn’t reconnect.
The installer, he was told, apparently misspelled “Xfinity,” which immediately explained Marc’s failed efforts to regain his network service. All he had to do was reset the password. (Note: Always change the password provided by the installer to something more secure.) Finally, wireless service restored.
eady to close the ticket on this service call? Not so fast. Ten days later, Marc says, he received an Xfinity packet welcoming him to Comcast’s Wireless Networking Plan tech-support service and listing both an enrollment fee and monthly service charges.