Can You Always Return A New, Unused Item To A Store With A Receipt?

by Categorized: Retail Date:

Here’s an except from the state Department of Consumer Protection’s monthly newsletter.

True or False?

I can always return a new, unused item to the store, as long as I can
show a receipt for it.

The answer is False. In Connecticut, sellers can set their own refund or exchange policies, provided that they post the policy in a conspicuous place for customers to see. If there is no policy posted, you may return any new, unused item to the store with a proof of purchase within seven calendar days, and get a cash refund on a cash sale, or a credit to your account on a credit sale. There are never any refunds on:

Food Perishable items, including live plants
Custom-ordered or custom-made items Items that were sold “as is” or as a “final sale”
Items with no proof of purchase Used items
Items which by law cannot be resold, such as mattresses

Stores may also charge a restocking fee, which covers the cost for returning your unwanted item to the warehouse. If this restocking fee is part of the store’s refund and exchange policy, it must be posted in a conspicuous place for customers to see. Of course, most holiday gifts are purchased well in advance, so it may be long past seven days when you or your recipient goes to return the item. Many stores now have an extended refund policy during the holiday season. Find out the policy before you buy and keep all receipts! If the holiday return date is not printed on your receipt, ask the sales clerk to mark and initial the return date on the store receipt.

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