Hotel Refuses His Coupon, Even With Rooms Available

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Today’s Bottom Line column:

We’re on the road for today’s edition of “Is It Just Me?” where no question is too small for The Bottom Line.

Q: “This concerns a hotel in Hadley, Mass., and a coupon book published by HotelCoupons.com. The green-covered booklet is distributed at rest stops and tourist centers along major thoroughfares as far west as Minnesota. They are regional issues with listings of hotel discounts for ‘walk-in’ customers.

“The rates don’t apply to reservations, however. I’ve used the book before on trips to various destinations and they’re very helpful at controlling costs. I’ve called ahead to see if there were rooms available, and when there were, I dropped in to the hotel as a ‘walk-in’ to get the better rate, often 50 percent of the standard ‘rack rate.’

“On Oct. 18, I drove up to Amherst for my college homecoming. I looked in the coupon book and called around to see about room availability. Several places were booked, but the Howard Johnson Motor Lodge on Route 9 in Hadley had rooms available.


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