New Whirlpool Washer Is Eating My Clothes! Help!

by Categorized: Consumer Complaints, Customer Service Date:

This weekend’s Bottom Line column:

Ramila Patel-King hit the right combination of size and space savings when she bought a stackable Whirlpool front-loading washer and dryer last December.

Patel-King, a West Hartford resident, gave up on traditional top-load washers because they were so wide for her space that they wouldn’t fit unless she removed her utility room’s door frame. And Patel-King, who describes herself as “barely 5 feet,” liked that the Whirlpool set was the shortest available for the capacity she wanted. She didn’t need a stool to unload the dryer.

Soon after the washer-dryer set was delivered by S.K. Lavery Appliance Co. of West Hartford, however, she started questioning the purchase.

“I now have worn-out, threadbare clothes, with holes,” she said when she finally contacted The Bottom Line in late June. “Some tore and I threw them out. I am doing delicate cycle for all my wash now and my laundry is not clean. And the dryer is over-drying my clothes.”

More . . .

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