WalletHub’s breakdown of the Sochi Olympics:
courtesy of WalletHub.com
AT&T is ranked first in J.D. Power’s 2014 Wireless Full-Service Customer Care Study, released today.
From the study:
>> The re-contact rate among full-service wireless customers who contact their carrier by phone has risen to 23 percentage points from 17 percentage points in 2011, a 6 percentage point increase in two years.
>> Among full-service wireless customers who resolve their issue during a single phone call, satisfaction is 846 (on a 1,000-point scale) and declines to 662 when problem resolution takes two or more calls.
>> When customer service hold times are less than 5 minutes, overall customer care satisfaction is 843, compared with 603 when hold times are 15 minutes or longer.
>> The likelihood of full-service wireless customers switching carriers increases from 16 percent when their service call lasts less than 5 minutes to 30 percent when their call lasts 15 minutes or more.
>> Less than one-fifth (17%) of full-service wireless customers indicate that their most recent customer service inquiry was resolved in 5 minutes or less, while 20 percent indicate that resolution took 25 minutes or more.
>> Satisfaction among full-service wireless customers whose problem is resolved by a representative over the phone in less than 5 minutes is 881. Satisfaction among those full-service wireless customers who experience calls in excess of 25 minutes declines to 604.
>> More than one-fourth (26%) of the re-contact calls lasting more than 25 minutes are the result of a previous customer contact that was not resolved either by visiting a retail or carrier website.
Weaker housing data sent pushed mortgage rates downward in the past week, with 30-year fixed rates averaging 4.23 percent nationally and 15-year fixed rates averaging 3.33 percent, according to data released Thursday morning by Freddie Mac.
A week ago, 30-year rates averaged 4.32 percent and 15-year rates were at 3.40 percent.
The numbers in New England:
30-year: 4.25 percent
15-year: 3.35 percent
30-year: 4.32 percent
15-year: 3.42 percent
A year ago:
30-year: 3.57 percent
15-year: 2.81 percent
Even though the Sochi Olympics have arrived, they’re not likely to change a mobile warrior’s habits.
So here’s how to keep up.
>> For the first time, the 1,000 hours of NBC’s online coverage cam be streamed to your HDTV using the NBC Sports Live Extra app. (For Comcast’s X1 subscribers.)
>> The Sochi Games are the first SEEiT Olympics: Xfinity TV customers can select viewing options directly from Twitter conversations. That includes tuning to the prime-time broadcast or setting up a recording.
>> Worried about data hogs? Xfinity WiFi hotspots will be opened up for the Olympics for free streaming.
>> To access the features, enter your Comcast ID and password here.
Strange but true? A South Korean programmer has designed a system around the Kinect, better known as a vital Xbox gaming accessory, to monitor the demilitarized zone between North Korea and South Korea.
Returns on savings accounts are now so pitiful that it’s now possible to find greater returns with checking accounts, according to data compiled by WalletHub in its January 2014 Banking Landscape Report.
The report found that personal interest-bearing checking accounts pay 106 percent to 504 percent higher rates than savings and money market accounts on balances up to $50,000.
TiVo isn’t exactly breaking up with its longtime partner, the household television, but it now has permission to pursue other relationships.
The new DVR-about-town, ready for action, is Roamio. The big attraction in TiVo’s latest digital video recorders takes cable or satellite programming out of the home and into the world of Apple devices.
This weekend’s Bottom Line column:
Fidelia Douglas pulled off something magical, mystical and seemingly impossible on Christmas Eve afternoon in 2011.
Shortly before 2 p.m., while in Miami awaiting a connecting flight to Trinidad and Tobago, she purchased a $200 gift certificate, in person, at Macy’s in Paramus, N.J.
Car insurance rates vary by month, and state: In Hawaii, they difference between lowest and highest is 47.9 percent, according to a report by InsuranceQuotes.com. In Wyoming, it’s 39.7 percent, Washington, D.C., 35.3 percent and Maryland 34.8 percent. Connecticut rates, meanwhile, vary 9.2 percent, tied with Tennessee for the 11th-lowest in the nation.
Click here for the month-by-month breakdown of car insurance rates in the state. (Hint: summer looks like a good time to buy.)