Plumber Bails Out; Simsbury Woman Shows How To Respond

Here’s the TBL from Tuesday’s Courant:

Consumers should never underestimate their powers.

When Sheila Wolfson contacted TBL recently about a problem with plumbing work performed at a Simsbury building she owns with her husband, Al, felt helpless. Because the building is not their home — they rent out two apartments above Simsbury Bottle Shop and Benny’s restaurant — TBL hesitated because it wasn’t a typical consumer problem. Technically, it was a small-business matter.

This mom-and-pop operation were justifiably upset, though. They paid an Enfield plumber $4,500 for a job that included separating the hot water pipe feeding both apartments. During power outages in both September and October, the Wolfsons found out the shower pipes were somehow connected, so one tenant was paying for the hot water in both apartments.

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