Roto-Rooter Blamed For Unneeded Expense To Clear Sewage Drain

by Categorized: Customer Service Date:

(MCT)


This weekend’s Bottom Line column:

Roto-Rooter goes from one stinkin’ mess to another. Karen Dunn called with one in mid-July, after sewage backed up into a basement shower in her Rocky Hill home each time the nearby toilet was flushed.
It’s a dirty job, and Dunn was unhappy with Roto-Rooter’s approach.
When the Roto-Rooter technician finished, leaving a bill for $395, sewage was still backing up into the shower, the drain still apparently clogged. The technician also left a suggested solution and an estimate ($5,897) of what it would cost to cut a section of underground pipe and, once there, install a backflow valve and cleanout port required by the Metropolitan District Commission.
Dunn went looking for a less expensive solution. She eventually paid close to $2,100 — to JDC Enterprises of South Windsor, not to Roto-Rooter — to have a 9-foot hole dug next to her driveway that revealed a pipe that was clogged but not broken. That expense could have been avoided, she says, if the Roto-Rooter technician had a snake with a 2-inch cutter that fit the shower drain. Instead, the technician removed the toilet and ran a 4-inch snake/cutter into the drainage line that couldn’t unclog the drain. The hole, he said, would have to be dug.
Joe Carey, of JDC Enterprises, said the hole would not have been necessary “if Roto-Rooter spent a little extra time and had the right cutters on the truck.

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