Salesman Makes $1,000 Mistake, Marks Bill Paid. Do Homeowners Have To Pay Difference?

by Categorized: Consumer Rights Date:


This morning’s Bottom Line column is getting some quick reaction — two lawyers have already expressed their disagreement with lawyer quoted in the column. See what you think:

Here’s the ethical/legal question of the week:

Q: “My wife and I recently purchased an awning for our home from a local business. We paid a deposit of $1,571.37 at the time of the order and the balance remaining on the invoice was $4,000.

“The company installed the awning a few weeks later and we paid the remaining balance of $4,000 at that time (and the installer marked the invoice as ‘paid in full’).
“A few days later, the company left a voicemail (and then sent an invoice) saying that we owed an additional $1,000. The voicemail said that there was an subtraction error on the original invoice. Upon reviewing the invoice again, there indeed was a subtraction error by the company’s salesman.
“The total price is listed as $6,571.37, but when he subtracted the deposit of $1571.37, he wrote down a remaining balance of $4,000 (instead of the correct subtraction of $5,000). At the time of purchase, neither I or the salesman noticed this error.

“What we are wondering is that since the subtraction error was the salesman’s fault, AND the installer marked ‘paid in full,’ are we obligated to pay the $1,000 we are currently billed?”

More . . .

The Courant is using Facebook comments on stories. To comment on articles, sign into Facebook and enter your comment in the field below. Comments will appear in your Facebook News Feed unless you choose otherwise. To report spam or abuse, click the X next to the comment. For guidelines on commenting, click here.