Self-Checkout Voice Tells Stunned Bristol Woman, ‘No Bagels For You!’

by Categorized: Customer Service, Food/Beer, Retail Date:

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Today’s Bottom Line column:

Q: “Long ago, I started to use the self-checkout at Stop & Shop because of the incredibly long lines at the manned checkouts. Last week, I was at the self-checkout lane in Southington and, as I often do, I was purchasing some bagels from the bakery section, six of them.
“I touched he screen where it showed the picture of the bagel. Then, as instructed, I touched the number six and hit ‘Enter.’ I was reaching to scan the next item as the belt reversed, sending the bagels back my way and the voice loudly announced, ‘You are not allowed to purchase this item!’
“What?”

Diane Cassidy, Bristol

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