What does it take to terminate a wireless-phone contract before its expiration date?
Ellen Leonard of Newington wasn’t sure, but she knew it was time in August to remove her mother from the family plan with Verizon Wireless. Her mother had been on it since February 2012, locked in for two years. It made sense at the time.
“She had Parkinson’s disease,” says Leonard, a pediatrician at the Hospital of Central Connecticut in New Britain, “and was becoming increasingly unable to handle her bill-paying and it was much less money to add her to my account than to just pay her bill with another carrier.”