Simsbury Family Missed One Payment, CL&P Shut Off Power

by Categorized: Consumer Rights, Customer Service Date:

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This weekend’s Bottom Line column:

CL&P has the power to illuminate every household for more than 1.2 million customers spanning 4,400 square miles in Connecticut. It also has the power to plunge any house into darkness, its electricity shut off, when a customer fails to pay a bill within 33 days of the date it was mailed.

One missed payment and Connecticut Light & Power says no light, no power? Bill Rice, from the darkness of his Simsbury house, called The Bottom Line early in October to describe, incredulously, how CL&P shut him off.

“When I came home,” he says, “my son told me there was no electricity since when he came home from school. I called to report the outage and was told my service had been shut off for nonpayment.”

More . . .

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