Software Deactivates, But Staples, Microsoft Won’t Help

by Categorized: Consumer Electronics (TV, Privacy, Technology Date:

Today’s Bottom Line column:

Welcome to “Password,” the new reality show that follows people who forget user names and log-ins to important accounts, then become increasingly annoyed, frustrated and baffled when they cannot recover them.

Our first contestant, Paul Drury of Glastonbury, locked himself out of Microsoft Office Home & Business 2013 and Microsoft Access 2013 in February after trying to fix an ongoing issue with Outlook.

“This resulted in all of my office applications converted to Office 365 and deactivated,” Drury says.

More . . .

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