Too Ill To Fly (Twice): How Does World’s Biggest Airline Respond?

by Categorized: Travel Date:

A US Airways plane and an American Airlines plane share a terminal at Ronald Reagan National Airport in Virginia
The first Bottom Line of 2014. I don’t know about you, but I’m feeling a little tingle:

Wendy Wallner of Windsor had hoped to start last year vacationing in Cancun with her husband, but now acknowledges that neither of them is likely to travel again.

Wallner has been in and out of the hospital the past year with chronic obstructive pulmonary disease, or COPD. Her husband, David, was diagnosed with esophageal cancer in April and endured six weeks of chemotherapy and radiation, a 5.5-hour surgery to remove 22 lymph nodes and the loss of almost 60 pounds.

Wendy Wallner booked the round-trip airfare totaling $987 with US Airways in October 2012 but canceled two months later because of her health. US Airways, like most airlines, gave her a full year to use the tickets.
Yet after her husband’s cancer diagnosis in April, that wasn’t going to happen. Now Wendy Wallner wanted to find out if the tickets were transferable. (Airlines tickets are not.) She also sought a refund, but her tickets were clearly marked nonrefundable.

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