Wal-Mart Wouldn’t Match Walmart.com Price, But Toys ‘R’ Us Did

by Categorized: Consumer Complaints, Retail Date:

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This weekend’s Bottom Line column:

Bryan Wright isn’t a “showrooming” shopper who inspects a product at a local retailer before buying it for less from an unaffiliated online retailer.

Wright, a Tolland resident, spotted two of Lego’s Ninjago building sets at Walmart.com that he was ready to buy — the old-fashioned way.

“Both were on sale online,” says Wright, “and both were listed in stock. One would let me order site-to-store and the other . . . told me the product was available at the East Windsor Wal-Mart.”

When he arrived at the store, he found both games but different prices. Ninjago Temple of Light, he says, was about $47 online but $70 at the store. Ninjago Kai Fire Mech, meanwhile, was 30 percent less expensive online ($7) than in the store ($9.97).
“Seeing as their website sent me there,” says Wright, “I guessed that they’d price-match it.”

Except they didn’t. Wright says he was told Wal-Mart does not match online prices, even if those online prices are Walmart.com’s.

More . . .

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