West Hartford Company Pumps Too Much Oil: Does Customer Pay?

by Categorized: Consumer Rights, Customer Service Date:
(Courant File Photo)

(Courant File Photo)

When the home heating-oil pump doesn’t stop pumping, someone has to pay.

But who? Andrew Campbell of Cromwell asked Northeast Energy in early March to pump 100 gallons, and no more, that would be paid for with a Joe-4-Oil voucher, a Citizens Energy program for the poor and elderly run by former Massachusetts congressman Joseph F. Kennedy.

Somehow, 118 gallons flowed into Campbell’s tank. The driver told Campbell’s wife he forgot to set the meter and pumped the extra fuel before realizing the mistake. He asked for the difference and received $60, cash. Now Campbell wonders if the company should have been compensated for its mistake.

More . . .

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