Why Best Buy Swipes Your Driver’s License On Returns

by Categorized: Customer Service, Retail Date:

(Reuters)

Here’s the TBL from Tuesday’s print edition: How Best Buy and other retailers track your purchase/return history using your driver’s license and a company called The Retail Equation. Too many returns and you could be banned from future returns. That’s what happened to Peter Peel of Middletown.

Peter Peel of Middletown thought he had all the twists and turns he needed for at least a day when he bought “The French Connection” Blu-ray disc from Best Buy in early March.

Unfortunately, the disc proved defective so, three days later, he brought it back to the Best Buy in Newington. That’s when he got the surprise ending.
Despite having the receipt, Peel was also asked for his driver’s license. (Unlike the “French Connection, however, no one asked if he had ever picked his feet in Poughkeepsie.) After an employee swiped the license, Peel was told the movie-disc return would be accepted but the store would not authorize any other returns or exchanges for 90 days.

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