Will Headphones Work With Dish Network As Promised? No, And Now A $440 Cancel Fee

by Categorized: Cable TV, Satellite TV Date:

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Today’s Bottom Line column:

Unlike the usual complaints about cable providers, Maurice Frye was not displeased with service, bundles, channel selection, fees, taxes or even price. Frye, who is hearing-impaired, just wanted to hear the television.

Frye, a gunner in the Korean War, says his hearing has not been the same since a muzzle blast of a 105mm howitzer in 1951.

“My neighbor and I share a bedroom wall,” says Frye, who lives in subsidized housing in Vernon, “so I can’t play the bedroom TV loud enough to hear it clearly.”
Comcast, the development’s cable provider, does not supply a set-top box with headphones compatibility and Frye was unaware of wireless-headphone options like TV Ears (www.tvears.com) he could use with either the box or his television. So he called Dish Network, the satellite provider, and asked if he could use his earphones with the satellite receiver.
Yes, he says he was told, as long as he connected the receiver to Internet service via an Ethernet cable. Frye signed up and, a few days later, a Dish technician installed the system.

“I signed all the paperwork,” says Frye, “and as he was leaving I asked as to where I should hook up the earphones. He replied, ‘You can’t.’”

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