Our Commuter Comrade, Jim Cameron has issued a “commuter manifesto” blasting Metro-North and formed a “commuter action group” to turn up the volume on problems with the New Haven Line. He wants people to immediately report problems though his new group:
If there’s no heat on your train, report it. If it’s consistently late, report it. If the conductor is rude, report it. Every single time commuters see something wrong, now they can easily report it with detail and with pictures from their Smartphone. The railroad will have precise information to fix what’s wrong and should do it.
Cameron, who recently split with the Connecticut Rail Commuter Council, explains how his group will work:
The Commuter Action Group will be the strongest possible advocate for commuters on Metro-North in Connecticut. We won’t have dues, and everyone can join. But we’ll make our voices heard every day.
The culture of incompetence and unaccountability at Metro-North has got to be reversed. Human error by railroad employees has resulted in deaths, yet nothing seems to change. The Con Ed power problem, the recent stranding of trains without heat on the coldest night of the year and last week’s complete shutdown because somebody ‘pulled a plug’ are all the result of mismanagement, not bad luck.
I’ve been riding Metro-North for almost 25 years and have never heard commuters this angry. Their frustration is more than justified because problems persist while all we get is lip-service from the railroad and Hartford. It’s time to hold them both accountable.