Department of Veterans Affairs Mandates Overtime To Address Disability Claims Backlog

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The U.S. Department of Veterans Affairs on Wednesday announced it will mandate overtime for claims processors at its Connecticut office, along with 55 other regional benefits offices across the country where backlogs have forced veterans to wait months to receive their disability benefits.

\"shinseki\"“This increased overtime initiative will provide more Veterans with decisions on their claims and will help us achieve our goal of eliminating the claims backlog,\” said VA Secretary Eric K. Shinseski. Shinseski was in the state earlier this month highlighting a new electronic system that he said would make the claims process more efficient.

“We need to surge our resources now to help those who have waited the longest and end the backlog,\” said Undersecretary for Benefits Allison A. Hickey. The surge will continue through the end of this fiscal year.

In Connecticut, veterans wait on average 213 days for a claim to be processed.

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