Cigna Opens A New Call Center In Pittsburgh

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Cigna Corp. opened a new call center in the Pittsburgh, Pa., region with 100 new workers and 50 more that will be added by the end of the year.

The insurer is adding more customer service jobs to handle its increasing membership, the company said.

Cigna has major operations in Pittsburgh with about 1,500 employees in health coaching and case management in the company’s disability insurance division.

“Cigna’s investment in the Pittsburgh region stems from a great pool of talent who are well-suited to meet the needs of our customers and from our commitment to being part of a healthy and competitive marketplace in the region,” Julia Huggins, Cigna president for Pennsylvania operations, said in a statement.

Cigna has around-the-clock customer service to support its medical, dental and pharmacy customers, as well as clinicians in the company’s network.

Cigna also has call centers in Bourbonnais, Ill.; Scranton, Pa.; Visalia, Calif.; Denison, Texas; Chattanooga, Tenn.; and St. Louis, Mo.

Cigna is based in Bloomfield and has more than 4,100 employees in Connecticut.

About Matthew Sturdevant

Full-time staff journalist at The Hartford Courant and magazine freelancer with a master's degree in writing from Dartmouth. My work has appeared in The Los Angeles Times, The Chicago Tribune, Taiwan News, The Baltimore Sun and many other news sources. My blog has been referenced by Politico.com, the Kaiser Family Foundation, the Georgetown Law Library and a number of organizations in healthcare and business. Sturdevant’s blog is "a well-written wealth of ideas," said The Donald W. Reynolds National Center for Business Journalism, (businessjournalism.org, May 18, 2011). I have experience writing for newspapers, magazines, Web sites and blogs as well as shooting and editing video. I made regular appearances on news-talk radio and on the NBC affiliate station in Corpus Christi, Texas. I made occasional appearances on the Fox affiliate in Connecticut promoting Hartford Courant articles.

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