LAZ Parking, which manages 2,000 locations in 25 states, has opened a national “customer care” center at its corporate headquarters on Lewis Street in Hartford.
The center is expected to employ 15 in its first months of operation.
The center will offer remote, around-the-clock assistance to LAZ parkers, linking them directly to center employees. The employees will help parkers resolve problems, process transactions, trouble shoot equipment malfunctions and handle safety issues.
“As the parking industry becomes more and more automated, the center’s functions will also increase to provide an even greater added value for our customers and clients,” Alan Lazowski, LAZ’s chairman and chief executive, said.