The Milford-based company that franchises Subway restaurants fired back Thursday after a New York Post story said the franchiser is shorting its famous foot-long sandwiches.
“It’s 12 inches if done correctly,” said Les Winograd, spokesman for Doctor’s Associates Inc., which has 38,609 Subway franchises worldwide, 25,618 in the United States.
The Post had a screaming page 1 headline in Thursday’s editions, “Honey, they shrunk the Footlong!” with a photo of a Subway sandwich and a tape measure showing it was 11 inches. Four of seven sandwiches the newspaper bought in the city were less than 12 inches, the Post reported.
The Post’s report followed a photo from Australia that was posted on Facebook, showing an 11-inch Footlong.
Sandwiches may have measured short, but the amount of bread — delivered in portions by the company — is the same for all footlongs, Winograd said, and there should not be shrinkage.
“Going by the picture we looked at, it kind of looks like it wasn’t baked correctly,” he said. “We tell them how do you do it with all the instructions….they should really have this down but there’s the human factor, I guess.”
Winograd also said a charge by an anonymous Manhattan franchisee in the Post story, who said meat portions have gotten smaller, is not true.
In Hartford, two footlong sandwiches bought Thursday evening at the Subway on Broad Street and Capitol Avenue — a cold-cut combo on honey-oat bread and a ham and cheese on whole wheat — measured a full 12 inches, slightly more for the whole wheat.
In a written statement, the company said, “We are committed to providing a consistent product delivering the same amount of bread to the customer with every order…We are reinforcing our policies and procedures in an effort to ensure our offerings are always consistent no matter which Subway restaurant you visit.”